Staff Writer Jul 24th 2018

In recognition of exemplary partnerships and service, Dubai Airports held the second annual Airline Excellence Awards at the Park Hyatt Hotel, Dubai earlier this year.

The awards, presented by the CEO of Dubai Airports Paul Griffiths, celebrate outstanding customer service, on-time performance and the overall successful partnerships at Dubai International (DXB) and Dubai World Central (DWC). This year’s event was even more special following the recognition that His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, awarded to Dubai International at the Dubai Government Excellence Programme Awards earlier this year.

Open to the more than 100 airlines operating out of the two airports, the awards demonstrate an airlines contribution to Dubai Airports objectives of maintaining the high levels of service and performance expected.

Commenting at the awards, Paul Griffiths, Dubai Airports CEO said: “This evening we have celebrated the power of working together to achieve goals. We recognise the efforts made by the airlines daily, but to be able to celebrate those achievements and the contribution to our customer experience is important.” He continued, “Dubai Airports has a commitment to our partners to fully support their growth, as much as they support us and together provide customers with the best experience possible.”

Special recognition was given on the evening for the ongoing contributions made by key service partners. Dubai Customs, Dubai Duty Free, dnata, GDRFA, Emirates Flight Catering, Dubai Airports Police, DANS and DCAA were all acknowledged and presented with certificates in thanks for their support.

The awards were presented as follows:

On Time Performance – Gulf Air and Lufthansa

Partnership – Emirates

Engagement – flydubai

Customer Service – Virgin Atlantic

Innovation – Air France KLM

Special Recognition – China Southern

Airline Employee of the Year – Thelma D’souza, Gulf Air

Pictured from left to right: Jing Yi, China Southern; Walter Riggans, Emirates; Ahmed Alshanableh, Gulf Air; Derek Fernandes, Lufthansa Group; Jai Yadav, Lufthansa group; Thelma D’Souza, Gulf Air; Paul Griffiths, CEO Dubai Airports; Abbas Vilayeth, Air France KLM; Arul Raj, Virgin Atlantic; Irfan Ahmed, Virgin Atlantic; Alex MacKenzie, flydubai